Return Policy

Given the nature of sealed products in the TCG industry, we do not accept returns. However, if your item arrives damaged or is not as described, please email us, and we'll resolve the issue. Alex@PokeGathering.com

Cancellations can be requested before shipment, but they will incur a 3% cancellation fee, which will be deducted from the refund. This fee accounts for the non-refundable payment processing fee we incur during the initial transaction.

Email Alex@pokegathering.com with the Subject: "CANCEL ORDER #..."

Orders will typically ship within 24-48 hours of payment.  For back order and Pre-Order items, please see item description for shipping times. 

Pre-Order Policy:

Please Read before placing a Pre-Order…

When ordering a Pre-Order (or Back-Order item) on PokeGathering, all other items in the cart will be shipped with the Pre-Order item. That means If a Pre-Order item ships in 1 month, you'll need to wait 1 month for all other items in the cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check-out with a separate order. Orders cannot be partially fulfilled or partially cancelled.

Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

Email Alex@PokeGathering.com with the Subject line: "CANCEL ORDER #..."